Privacy Policy

November 2024

Our Commitment

Privacy is important to us. We are committed to protecting your privacy by collecting, processing, utilising and storing your personal information in a manner which is lawful, proper and transparent.

This Privacy Policy governs the way Slife treats your personal information collected electronically when you use this website, purchase our products, contact us electronically.

Consent

This Privacy Policy applies to all users of this website. By utilising this website, and choosing to provide us with your personal information, you consent to the collection, processing, use and storage of your personal information as specified herein and, we may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

What We Collect

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
  

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Purpose of Collection

We collect, process, use and store personal information in order to identify you; for online services; to process orders, instructions and requests; to analyse patterns and improve the content of this website and of our services; to conduct internal research; for marketing and promotional purposes; for statistical purposes; to compile your profile and in order to customise the website to better serve you, the user.

We will only use your personal information for the purpose for which it is collected and no other purpose, unless permitted or required to do so by law.

Disclosure of Information

At no time do we sell, trade, rent or disclose your personal information to third parties, except as may be required of us by law or as permitted herein. If we are legally compelled to disclose your personal information to a third party, we will use reasonable efforts to notify you thereof in advance, unless prohibited from doing so.

Your Rights

You have the right to access and review your personal information held by us and to request that we update, correct or delete your personal information, at any time. Please contact our support officer on [email protected] should you wish to exercise your rights in relation to your personal information.

Protection of Information

We take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

When you use the services or facilities provided by us, you may be given a user name, password and/or personal identification number (PIN). You are responsible for maintaining the secrecy and confidentiality of your own security information.

Retention of Personal Information

We are permitted to retain your personal information for so long as is necessary in order to achieve the purpose for which we collect same. Having regard to the disclosed purposes for which we utilise information, it follows that we require continued use thereof.

Notwithstanding the aforesaid, we will immediately cease use of, and delete, your personal information should you request us to do so.

How to Contact Us

Should you wish to contact us with a question or complaint regarding our collection, processing, use or storage of your personal information, please contact our support officer by sending an email to [email protected].

Amendments to Privacy Policy

We reserve the right to amend this Privacy Policy at any time, without notice. You agree to review the Privacy Policy whenever you visit this website for any such amendments. Any amendments to this Privacy Policy are effective immediately upon their posting.

Cookies

You agree that we shall be entitled to send 'cookies' from this website to your computer. We use the word 'cookie' to refer to information that is sent from this website to your hard drive, where it is saved and contains information to personalise your experience on this website. In this way, the next time you use this website we will know who you are and that you have visited this website before.

Third Party

We are not responsible for any representations, information, warranties or content on any website of an affiliate party (including websites linked to this website or websites facilitated by us). It is your responsibility to review the privacy policy of any such affiliate party to see how such party protects your privacy.

Disclaimer

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission is at your own risk. In the event that there is an interception of your personal information or unauthorised access or use of our database, we will not be liable or responsible for any resulting misuse of your personal information.

We have no control over the contents of third party sites or resources which are linked to this website and we accept no responsibility or liability for them or the privacy practices they use or for any loss or damage that may arise from your use of such websites or resources.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Applicable Law

This Privacy Policy will be governed by, and interpreted in accordance with, the laws of the Republic of South Africa. To the extent that a court has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, you hereby submit to the jurisdiction of the High Court of South Africa.